Refund and Returns Policy

Effective Date: December 31, 2024

At QuickRapic, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we are here to help. This Refund and Returns Policy outlines how we handle returns, refunds, and exchanges to ensure a smooth and fair process for our customers.

1. Return Eligibility

You may return most items within 30 days of receiving your order, provided that the following conditions are met:

  • The item must be in new, unused condition, with all original packaging, accessories, and manuals intact.
  • The item should not show signs of damage, wear, or misuse.
  • The return must be initiated within 30 days of the delivery date.

Certain products are non-returnable. These include:

  • Gift cards
  • Open-box, clearance, or final sale items
  • Items that have been personalized or customized

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@quickrapic.net or call us at (812) 738-9647. Provide your order number, the item you wish to return, and the reason for the return.

  2. Return Authorization: After we receive your request, we will provide you with a Return Authorization (RA) number. Please ensure that this number is clearly marked on the return package.

  3. Packaging: Carefully package the item to prevent damage during return shipping. Include all original materials such as accessories, manuals, and packaging.

  4. Shipping: You are responsible for paying the return shipping costs, unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product.

3. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund. Please note the following:

  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds may take 5–7 business days to process after the return has been approved.
  • If the returned item does not meet our return criteria (such as being damaged or missing parts), we may charge a restocking fee or deny the return.

4. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, we recommend that you initiate a return and place a new order for the desired item.

5. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or refund based on your preference. We may ask for photo evidence of the defect or damage.

6. Late Returns

Returns received after the 30-day return window may be subject to a restocking fee or denied. We encourage you to initiate the return process as soon as possible to ensure a smooth and timely return.

7. Non-Refundable Fees

Please note that shipping charges are non-refundable, unless the item was damaged, defective, or the wrong item was shipped.

8. Customer Responsibility

Customers are responsible for ensuring that the returned items are properly packed and insured for the return journey. We are not liable for lost or damaged items that occur during return shipping.

9. Contact Information

If you have any questions or concerns about our refund and return policy, or if you need assistance with a return, please contact us:

By purchasing from QuickRapic, you agree to the terms outlined in this Refund and Returns Policy. We appreciate your business and are committed to making your shopping experience as seamless and satisfactory as possible.